Thursday, August 19, 2010

Dear Apple: Fix Your Shit!

So, for months now I have been experiencing issues with my wireless internet connection being dropped. I have a new Macbook Pro. And a brand new router. And I have changed the password, the encription, the type of password (WEP vs. WPA), the location of my router...I could go on and on and on. My roommate's old Dell laptop doesn't have these issues. I've spoken to Apple Support, Time Warner, Earthlink and Netgear. All have me running in circles.

Today, after being dropped every other minute (even though my Airport signal is at 100% and my private network is coming up at 100%), I just about lost it. WHY does my Macbook suck so bad? I thought these were supposed to be the superior computers? At least that what justified me spending more $$$ when I purchased one.

I did a little research. Turns out that this is a common problem and Apple has yet to address it publicly. Check out a few quotes from their support page:

"There are a lot of things to love about the MacBook Pro, but there's one specific reason that causes me to dearly regret my decision to bring it into my life: I too, like many other users, lose my wireless connectivity CONSTANTLY. To say it is at least 6 times an hour would be a conservative estimate." 

"Adding my two cents to this subject seems pointless, given the 58 pages of discussion already posted on the topic, but in case someone at Apple is listening, I wanted to add my voice..."

"Annnnnd another name gets added to the list. I'm sure that when I try to post this the internet will have gone out and I'll have to turn off the airport only to turn it right back on to get internet again. This is kinda ridiculous. This is my first Mac...come on, it can't even stayed connected to the internet when my PC was fine. I could have bought like 4 pc laptops with the money I spent on this thing...all staying connected to the wireless internet just fine...
With 55 pages of the same thing I want to know where Apple stands with this... I shouldn't have to buy one of their wireless products for this to work... Sooo Apple where are you? What's your fix on this issue that seems to have taken over for a year or so...? :( It's like Toyota...they know about a problem with their gas pedals and try to sweep it under the rug..."

"Well I am at a loss. I have replaced routers multiple times, Linksys, Netgeat, etc to no avail. I would think after 7000+ posts, a reasonable response from Apple would have been posted. Please help."

"It seems I'm having the same problems as everyone else. My crappy 8 year old Compaq laptop has no problem keeping a wireless signal while my even crappier MBP can only hold a signal for 5 minutes at a time."

AND, MY FAVORITE:

"If you don't think Apple is reading these posts, trust me they are. One day when I was particularly frustrated with this issue and had just hung up with "Apple Care", I posted a rant and suggested a class action suit. That post was removed the same day and cited as being a "non technical rant" or something like that. So, they are indeed watching. Why they haven't found a solution and posted it here or sent an update, I have no idea. We wanted the best, seems like we got average..."

So...for those of you who have had this problem, or share in my pain, please spread the word and 'Like' my Facebook page, subtly named: Dear Apple: Why Won't You Fix Your Wifi Connection Issues?

No comments: